Faqs

1. What are the payment methods accepted by Tudor Tailor?

We accept several payment methods: online payment through Visa, MasterCard and PayPal, bank transfer and cash on delivery (at the showroom).

2. In which countries does Tudor Tailor deliver?

We ship all over the world with DHL.

3. How long does it take to receive my products and what is the transport cost?

The delivery of the products ordered will be made at the Buyer’s given address or at the Tudor Personal Tailor showroom.

For international deliveries, the shipment is made through the following courier companies: DHL, and the transportation cost is calculated for every country and order.

4. How can I track my order?

As soon as you completed the order, you will receive a confirmation mail with a track&trace number.

5. Are gift cards also valid for online orders?

Gift cards can be used only for purchases made in Tudor’s showrooms.

6. Can I buy gift cards online?

Yes, gift cards can also be purchased online.

7. For how long is the gift card valid?

Gift cards are valid 1 year from the time of purchase.

8. How do I know if a product that is out of stock will be available again?

To find out about the availability of certain products, please contact us at the following phone number:+32 460 973 555 or by e-mail at online@tudor-tailor.com.

9. I have a question, comment or suggestion that I wish to address.

If you have questions or comments regarding our products and services, don’t hesitate to contact us by phone or by email. You will receive an answer as soon as possible, no later than 2 business days.

10. Is having an account necessary to place an order?

You don’t need an account to place an order. Its role is to facilitate subsequent orders. In addition, by creating an account you can keep track of your orders, or create a wishlist.

11. Can I order products tailored to my size?

Yes, you can order tailored products if you are a Tudor client and the measurements stocked in our system have not changed in the meantime. Otherwise, you need to visit one of the showrooms, where our tailor will take your measurements, which will then remain registered in our system for your future orders.

12. Under what conditions can I exchange/return a product?

The products may be changed/returned within 30 days of purchase. The condition under which we can accept the exchange/ return is that it has the product have same standard of quality as when we shipped it.