We gladly accept returns and exchanges within 10 days of receipt. However we can only accept returns or exchanges of non-faulty items that are in their original condition, have not been worn, damaged or washed, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use.
All delivery costs will be supported by the client.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order.
Please be aware that we can only exchange the item with another product of the same value. Please call our customer care team at+32 460 973 555 or send an email to firstname.lastname@example.org for more information. The delivery time depends on the chosen product, if we have it in stock or we need to make it especially for you.
If the customer wants to wait to exchange an item with another from a future collection, the amount already paid can remain in the customer’s account until such item is available for purchase.
Made to measure products cannot be exchanged but we guarantee you will love it and it will fit perfectly!
Products purchased during our sales period or from any promotion will not be returned or exchanged!
Please note that we can only accept exchanges from the country which the shipment has been sent to!